Terms and conditions

Shipping

When should I order my baking kit?

We deliver the kits on Thursdays


Please note that the cut-off time to accept orders for next day delivery is 12PM.
Example: If you order on Wednesday before 12pm, you will receive your kit the next day on Thursday. If you order after 12pm, you will receive it after one week on the following Thursday.

The kits are packed fresh the day of the delivery, and the ingredient packs can be stored in the fridge for an additional 1 week (for Butter) and longer for other ingredient packs.

When will I receive my baking kit?

We deliver the kits on Thursdays.

Please note that the cut-off time to accept orders for next day delivery is 12PM.

Example: If you order on Wednesday before 12pm, you will receive your kit the next day on Thursday. If you order after 12pm, you will receive it after one week on the following Thursday.

The kits are packed fresh the day of the delivery, and the ingredient packs can be stored in the fridge for an additional 1 week (for Butter) and longer for other ingredient packs.

 

Order cancellation

Each kit is packed fresh to order and due to the short window of order-fulfilment and delivery, sales are final and orders can’t be cancelled. But we do know that sometimes life gets in the way and we would love to help, so please get in touch and we will find a solution together.

  

Receiving the delivery

It is the customer’s responsibility to answer the door on the designated day of delivery. Failure to receive the order, will result in the cancellation of the order and no refund will be granted. If you would like us to deliver your order on another day, please make another order, since we can’t store the freshly-packed kits.

Please note that due to the perishable nature of some fresh ingredients, we are unable to leave the baking kit at your doorstep.

Refund Policy

Due to the perishable and made-to-order nature of our kits, all sales are final and no returns or refunds will be granted unless you have received a damaged or the wrong product.

Kindly raise any delivery or quality concerns at the time of delivery or maximum within 24 hours.

For any other concerns, please email us at hello@bakingschoolclub.ae within 24 hours of delivery.